Delivery Policy
Standard Delivery Charge
Where possible we don't use Australia Post and prefer couriers. They are simply faster!
ALL of our stock is in Australia. If your wondering what state your order will ship from, contact us. We have warehouses in most states. Sometimes, your order will ship from another state.
Darlinghurst NSW is our Head Office where our staff play & work. Some stock is stored in our HO however we have 2 warehouses in Sydney for metro deliveries, other states also have warehouses.
Our Standard fixed courier delivery charges are for deliveries that are defined as "Warehouse to you" dispatches, we may use a combination of overnight air freight and/or local courier companies to provide a delivery to you, our standard charges are for any quantity and to any destination within Australia, with the exception of N.T.
We do not provide standard fixed courier delivery rates for orders being dispatched to the Northern Territory or remote regions, please contact our sales team for advice and quotes on NT delivery rates.
Special Delivery Instructions
Courier deliveries happen 9am-5pm Monday to Friday, if nobody is available to sign for the delivery you can give your authority to leave (ATL) the parcel without a signature.
(ATL) Authorisations will absolve IT Stores of any responsibility for stolen or lost deliveries.
Damaged Goods in Transit
Your valuable purchase is picked and packed by our professional warehouse staff, all your products are packed well and efficiently, packaging has been designed to withstand the rigours of state or interstate transit, in the unlikely event that you receive your order and it has obvious signs of damage or has actually been damaged in transit please contact us immediately.
It would be helpful if you could take an image of the package or product and send that image to us along with a description of the damages sustained, it will help resolve a claim on your behalf and have the item/s replaced under our transit insurance policy with the delivery contractor.
About your delivery
Courier delivery services happen between 9.00am and 5.00pm Monday to Friday, unless an (ATL) is provided, our deliveries must be signed for as a matter of company policy, this ensures that a "proof of delivery" (POD) can be electronically filed and subsequent enquiries about your order can be provided.
Please ensure that the delivery information you provide at checkout is correct, if we are not provided with accurate delivery details we will not be able to fulfill your order.
Orders you place on-line are sent direct from our website to the warehouse for processing, once your order has been despatched a parcel consignment note is generated and tracking information is sent to the registered email address on file.
The majority of our orders (for in stock products) are usually despatched the next business day, please note that some remote post code destinations in Australia may take longer.
If you are not available to sign for your order when the courier calls, and have not issued us with a (ATL) the courier will leave a "Fail to Deliver" card, either in your letter box or at your premises door, please call the number indicated on the card within 48 hours to arrange a re-delivery or a pick up from the courier company depot.
Please check your mail box, junk mail that you remove and throw away could include missed courier delivery information.
If your order is returned to our warehouse "Failed to Deliver" because a signatory unavailable, incorrect address details or refused delivery, you may be required to pay a re-delivery fee.
Please remember to print out your invoice or take note of your invoice number for your tracking and reference purposes, you will require this information to make any future inquiries concerning your order.
In the unlikely event your order is not received within 4-5 business days, please email our sales office sales@itstores.com.au by quoting your invoice/order number, we will respond immediately and let you know the current status and location of your order.