Returns and Warranty Policy

RETURNS AND WARRANTY
Warranty (12 Months) from the date of delivery.

 All Warranty claims must be made within 12 months of the purchase date, given the nature of the products we sell there will be no exceptions to this condition, please note that faulty products will be replaced where applicable and cannot be returned for credit

Some Vendors will require you to contact their support centre directly.

Warranty Claims are subject to the following terms & conditions:

  • Product/s have not been tampered with or wilfully damaged by user negligence.
  • The fault must be specifically due to the manufacturer and not your printer.
  • A return Authorisation (RA) Email is to be completed and approved.
  • A description of the fault must be explained within your RA form.
  • The product MUST be returned to the address as instructed by either courier or registered post.
  • Original shipping charges for this purchase are non-refundable.

To apply for a warranty claim please contact us at sales@itstores.com.au

Once a claim has been approved by the manufacturer or supplier your RA Number and return delivery address details will be emailed to you with delivery instructions, please retain a copy of the courier/postage tracking of the item returned, this will ensure that Warehouse staff can track and locate your item.

It is the purchaser’s responsibility to return the faulty product to the Warehouse address as specified within the RA documentation, we will supply a replacement cartridge free of charge once the return has been received and approved.

If you require an urgent replacement prior to resolving your warranty claim, please place an additional order on our site, also note your original RA number in the special instructions text box at checkout, when the warranty claim item is received and processed your credit card/bank account will be refunded with the original product purchase value

Please action your Return Authorisation immediately as received as they are valid for 30 days only

Surplus Returns Information

"Surplus Products must be returned within 90 days of Purchase"

Incorrectly ordered or unwanted purchases can be returned for credit providing it is requested within 90 days of the purchase date.

To apply for a product return or refund please apply for an RA number (Return Authorisation) by clicking on the RA tab at the top of this page, fill out the online form and submit for approval, claims received will be processed within 2 business days.

  • Product and package must be unopened and in pristine resalable condition
  • Vendor packaging must be unmarked, writing or stickers are not accepted
  • Sending items for a refund, please pack carefully to prevent any damage in transit
  • We charge a 20% restocking fee of the value of the product/s being returned
  • Returns must be sent as instructed in your RA either by Courier or Registered post
  • Original freight charges and Card Charges are non-refundable (unless otherwise agreed)

Once returned item/s have been inspected and accepted for resale by the Warehouse, the appropriate credit value will be issued to the same credit card or bank account used for the original Invoice purchase.